Customer care meet at Vizag

Customer care meet at Vizag

Gmmco East conducted a customer care meet in Visakhapatnam on 16th March 2015. The event was graced by 140 representatives from 75 customers of the Visakhapatnam, Vizianagaram and Srikakulam districts of north coastal Andhra Pradesh. The representation included the Vizag Port, Gangavaram Port, Visakhapatnam Steel plant, fleet owners and the retail segment.

Mr P Moorthy, Service Rep. – Caterpillar and Mr Vineet Menon, PSSR – Caterpillar took part in this meet and presented Caterpillar’s strength in Product Support. KOEL local dealer, M/s Sigma Diesels, also took part in this meeting.

Mr K Arun Kumar, BHL Service Manager – East presented the product support capabilities of Gmmco, like tailor-made Customer Support Agreements, full-fledged workshops and Scheduled Oil Sampling, to meet the customers’ needs in maintaining consistency in availability of machines under optimum utilization.

Mr P Moorthy, Cat presentation

Mr P Moorthy,
Cat presentation

Addressing the customers' concerns

Addressing the
customers’ concerns

Ms Swetha, PL and CVS Champion – East, presented the Equipment Management Solutions by explaining the 5 levels of EM solutions and also presented a live demo about Product Link. The event gave an opportunity to Gmmco and Caterpillar to listen to the voice of customers and find the gaps between “what we deliver and what customers perceive”.

Customers watching the presentation

Customers watching
the presentation

Team Cat and Gmmco with some customers

Team Cat and Gmmco
with some customers

New 424B walkaround videos were shown. Product Support posters and the poster on the 424 Kits offerings were displayed. Testimonial videos featuring benefits of EM solutions were also played during the event.

Customers appreciated the team efforts of Cat, Gmmco and KOEL in addressing the customers’ issues on one platform.

Ms Swetha, Gmmco, explaining EM solutions

Ms Swetha, Gmmco,
explaining EM solutions

The Gmmco & Caterpillar team

The Gmmco &
Caterpillar team

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