A Customer Care Meet was organized by the Power Systems Group of Gmmco at Hotel Greenpark, Hyderabad on 26th September 2012. The meet was attended by 133 of our valued Electric Power Engine end-users, such as Infosys, Mahindra Satyam, Dr. Reddyâ€™s Lab, Polaris, Virtusa, Hyderabad Industries, Apollo Hospitals, Vimta Labs, JSW Cements, Natco Pharma, Gland Pharma, and Gitanjali Gems.
Mr. Durgadutta Ojha, Mr. Jaffar Hussain (Gmmco – Chennai HQ/PSG), Mr. Goswami (Gmmco Hyderabad/PSG), Mr. G.P. Sarma (Gmmco Hyderabad/PSG Sales), Mr. Ganesh (Gmmco Chennai/Learning Centre) and Ms. Madhuri (Gmmco Hyderabad/PSG) made presentations and coordinated the meeting. Mr. Ali Jeelani (Gmmco – Power Rental) and Mr. Ananth (Gmmco HQ/PSG) joined the program and actively participated in the interactive sessions.
Mr. Ojha welcomed the participants and made a presentation on Gmmco. Mr. Jaffar talked about lub oil and the advantages of using Cat(R) DEO. Mr. Goswami explained our CSA offerings, while Mr. Ganesh talked about the C-18 & C-32 Engines, ACERT Systems and the advantages of the new-generation Caterpillar(R) Engines. Mr. Sarma covered the entire Cat DG set range as well as our Rental solutions. Ms. Madhuri made a presentation on our state-of-the-art SOS Testing facility and its benefits.
There was also a video presentation on Caterpillar Filter Manufacturing which gave the audience much insight into the quality of Cat filters.
After the presentations, there was a very lively interactive session and all issues raised were addressed by Gmmco representatives. The response from customers was overwhelming during the meet.