A Customer Care Meet was arranged by Gmmco’s Power Systems Group (PSG) at Hotel Orchid, Mumbai, on October 29, 2013. Sixty of our valued Electric Power Engine end-users, including representatives from Polaris, Saint Gobain, Ramada Plaza, Fortis Hospitals, NSITT and Jawaharlal Nehru Port Trust, attended the Meet.
Mr. Vineet Menon and Mr. Sathish Rao from Caterpillar joined in the program and actively participated in the interactive sessions, addressing queries from customers. Mr. Durgadutta Ojha (Head – IPD & Product Support), Mr. Jaffar Hussain (Gmmco Chennai HQ – PSG), Mr. Kathirvel (Gmmco Panvel – PSG), Mr. Ganesh Bhawker, Mr. Dinesh, Mr. Yogesh and Mr. Chengal, also from Gmmco, were present as well, and interacted with the customers during the meeting.
Mr. Ojha welcomed the participants and presented the Gmmco Corporate Profile, following which Mr. Bhawker gave a presentation on Sales and Power Rental. Mr. Hussain made presentations on the SOS testing facility and its benefits and Gmmco’s Customer Service Agreement offerings. Mr. Kathirvel spoke on Best Maintenance Practices, and Mr. Dinesh made a presentation on the merits of the Cat DEO. Mr. Yogesh and Mr. Chengal explained the ACERT Systems and EMCP, and spoke on the advantages of the new generation Cat Engines.
The attendees interacted with the representatives of Gmmco and Caterpillar, clearing doubts and making inquiries on the best use of their Electric Power Engines, as well as other matters.