Gmmco started its HCV Division in partnership with Daimler during the year 2012 for After Sales Support of Mercedes-Benz trucks for PAN India operations. Subsequently Daimler awarded Dealership of Sales & After Sales for BharatBenz Construction & Mining trucks for PAN India operations.
In the last 4 years HCV Division has had a phenomenal grown to become a 167 Cr. Business employing a 175+ workforce operating at various locations. In this short period of time, this division has grown significantly and gained customer confidence. When GMMCO took over the dealership of Mercedes-Benz the CSI (Customer Satisfaction Index) was at 76% and through consistent focus on customers – has improved to an enviable 95.6% in 2015.
Gmmco’s core strength is its manpower capability in providing unmatched service support to customers. Keeping in view strong focus on future growth of our business, in order to continuously develop our people capability, a Regional Training center was inaugurated at Nagpur, Butibori to impart high quality training. The infrastructure of this training center can be used for training up to 300 technicians in a year.
The Regional Training Center was inaugurated by Mr. Shrikumar Unnithan, GM – Customer Service, DICV and Mr. Robinson Devaprasad, Executive Vice President – HR & 6 Sigma, Gmmco on 29th Aug 2016.
The first batch of 12 technicians have undergone training from 30thAug to 3rd Sep’16.
Mr. Shrikumar Unnithan(Left)
Mr. Robinson Devaprasad(Right)