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Gmmco has won the Operation Excellence Award for the project “Differentiated Customer Service & Engagement Strategy Leading to Incremental Service Business Growth” for the year 2015.
The Project set out to increase the Service business of Construction Equipment Business. Several key initiatives like Enhancing coverage, Rollout of PMA Growth program, implementation of G-SMART (Standard Repair options) solutions, loyalty programs were implemented through this project.
These efforts resulted in the significant growth in PMAs and Service revenue. Over 300 Customers benefitted through PMA growth program & other loyalty programs. Gmmco has won the APDS President’s Award consecutively for the last five years and this is the eighth award in twelve years.