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Mr. Subodh Singh Parihar, Satna
More uptime means more productivity for ABC Associates, which uses a Cat® 320D hydraulic excavator on canal, road, bridge and building projects throughout Madhya Pradesh.
The 10-year-old company has 200-plus employees and a fleet of Cat machines, which, in addition to the 320D, includes a 329D excavator, a 120H motor grader, two 424B backhoe loaders, a D5 loader and other machines.
Currently the company is working on the Rs.131 crore project of main canal construction at Nagod in Satna. The left bank canal of the Bargi diversion project, from 33.5 km to 55.6 km, covers a total length of 22 km. ABC Associates uses both of its excavators for canal excavation.
Owner Subodh Singh Parihar vouches for his continuing "bharosa" (faith) in the 320D.
"I was on the lookout for a good machine for canal digging," says Parihar. "So I made a thorough study and decided that the Cat 320D would meet my requirement. I was one of the first Caterpillar customers in Satna, and after that, I have purchased several Cat machines due to their superior output and life cycle."
Parihar says the Cat 320D has lived up to his expectations.
"It was a new machine with new technology, and we were extremely satisfied with its performance as compared to any other machine in the market. The overall machine performance has been good over the years.
"In India, when you go to buy a machine or vehicle, the first question you ask is regarding the average output. Everything else comes next. On this score, Cat machines have an excellent average output and life cycle.
"Other than these deciding factors, the dealer was proactive in providing good after-sales service. Within three hours, the service engineers attend to any complaints regarding machine performance. On-site maintenance training and operator training provided by Gmmco have proved to be very helpful."
Parihar noticed an increase in work output after buying the 320D.
"It's been almost a year since we bought the machine, and our faith in its performance and reliability has grown over time. Excellent product value, great output and basic honesty and integrity in dealer service have endeared us to Cat machines and made us loyal to the Caterpillar brand."
Robust machine construction and economical operation are important.
"More the machine uptime, more is the productivity. This has translated to timely completion of projects and has reaped rich dividends. So I would term the Cat 320D as a good return on investment."