CUSTOMER VALUE AGREEMENT

We offer Contracted Field Support through various Customer Value Agreements (CVA) that are carefully designed to keep your equipment operating at maximum efficiency and productivity. Choose one that best suits your requirement.

CAT Customer Value Agreement (CVA)

Don't worry about the maintenance and health of your Cat equipment once you own it. For the first time in India, Cat launches its one-of-a-kind maintenance and parts packages - Cat Customer Value Agreement (CVA). With this package, all routine maintenances are covered, all parts are delivered to your site, expert service provided every 500 hours, extended warranty on powertrain and hydraulics and a whole lot more. Cat CVA is offered at no upfront cost and all the costs are rolled into your monthly installments at 0% interest. Choose from the various CVA options offered to you.

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Annual Maintenance Contracts (AMCs)

We offer Annual Maintenance Contracts with a pre-determined number of visits per year. During each visit, our Customer Service Engineer (CSE) inspects the machine, records operating parameters with special tools, and reports on the health of the equipment. After the study, the CSE makes recommendations on maintenance requirements as well as parts to be stocked, for trouble-free operations.

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Preventive Maintenance Contracts (PMCs)

Customers who do not want to worry about maintenance or stocking of consumables, opt for the Preventive Maintenance Contract. Under this contract, our Customer Support Engineers bring along the required Filters and Fluids, and carry out maintenance at factory-specified intervals. Cutting open of used Filters, inspection of Drain Plug and Scheduled Oil Sampling, which are very critical in the Condition Monitoring process, are included in Preventive Maintenance Contracts.

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Technical Audits (TA1 & TA2) - Onsite Repair

We offer a comprehensive inspection process to improve the reliability of Machines and Gensets. Our Customer Support Engineers audit the equipment with Cat special diagnostic tools. The process includes:

System-wise audit of the equipment
Identifying issues that could lead to major repair, and rectifying them
Scheduling repairs and controlling costly downtime

Customers benefit from knowing the condition of their equipment and the estimated cost of repair and overhauling over the next 12 months.

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Custom Hydraulic Service (CHS)

Our Custom Hydraulic Service is designed to enhance the life of hydraulic components of the equipment. The service includes:

Audit of hydraulic system performance like Cycle Time, Drift Rates and Pump flow
Particle count for metallic and non-metallic particles
Use of Kidney Loop filtration system to control oil contamination

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Custom Track Service (CTS)

Our Custom Track Service enables effective management of Under Carriage components. Under this support program, our CSE carries out onsite inspection of the under carriage at regular intervals, and measures the wear of track bushings, links, rollers, idlers and grousers. Based on the underfoot condition and application, our CSE schedules the intervals of CTS checks and carries them out within the scheduled timelines. At 100% wear customers have the opportunity of salvaging the components for reuse.

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Maintenance and Repair Contracts (MARCs)

MARC is the best service option for managing a large fleet of equipment. Customers can entrust the maintenance and repair activities to Gmmco and operate the machines at fixed cost, so that they can focus on their core business. MARC provides fixed hourly operating cost, guaranteed machine availability, Maintenance & Spares, Lubricants, S.O.S, Repairs & Overhauls, Maintenance Management Function.

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Total Maintenance & Repair (TM&R) Contracts

Each Total Maintenance & Repair (TM&R) contract is custom-made to suit your requirement. It offers complete maintenance and repair at a fixed cost, for an estimated period of operations. We take care of all scheduled maintenance with Spares, Fluid & Filter changes, Scheduled Oil Sampling, Condition Monitoring of the Engines, repairs for minor or major failures as well as recording of repair history. Genset and Control Panel and Operation can also be included if required.

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Operation & Maintenance (O&M) Agreements

We offer Operation and Maintenance Contract (O&M) to our Genset customer, which guarantees specific power generation and, availability of parts & service and lower operation & maintenance cost through preventive maintenance by our expert technicians.

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